Hand made steel and concrete sculpture, each with its own unique touch. Natural steel finish with clear coat.
Order & Refund Policy
Terms differ between Made-to-Order or Ready-to-Ship items.
Made-to-Order
| Within 24-hours of order placement | Full refund, minus a 20% production reset fee |
| After 24-hours of order placement | A refund cannot be issued* |
* Made-to-Order items have a defined production process involving multiple teams of artisans that begin working almost immediately. For concrete items, this begins with the pouring of concrete by hand and the preparation of stains and other elements. Remember: due to variations in natural materials and the handbuilding process, your piece is unique!
A Policy Exception will only be granted in the rarest of circumstances and will be handled in close coordination with the design studio/manufacturer. A Policy Exception is a courtesy, and if you proceed you’ll be required to abide by the terms of the design studio/manufacturer (e.g., return shipping cost, restock fee, final inspection) in addition to a fee determined by Fountainful to reasonably cover our merchant costs and employee time.
Ready-to-Ship
| Within 24-hours of order placement | Full refund |
| After 24-hours & order has not shipped | Full refund, minus 20% administration fee |
| After 24-hours & order has shipped | Full refund, minus 20% administration fee + return shipping charges. Return shipping must be initiated within 48 business hours of delivery or a refund will not be issued. Product must be clean, unused, and in its original packaging. |
Call us at 214-901-7275 or email [email protected]. You must obtain a Return Authorization Request (RAN) from us before proceeding to ship the item. If the return request is approved, you are responsible for the return shipping charges.
Any refund issued in accordance with this Policy will only be returned to the original payment method used upon ordering.
Fountainful cannot issue refunds or facilitate returns on damaged Made-to-Order items. We’ll work directly with the design studio on your behalf to initiate a speedy repair or replacement.
Damaged deliveries are extremely rare. The checklist below will help facilitate a smooth claims process in the event of a damaged shipment.
You must report a damaged delivery to us within 24 hours by calling 214-901-7275 or emailing [email protected], including as many photos as possible. After 24 hours, you are responsible for filing a shipping claim with the freight carrier.
Delivery Inspection Checklist
Before You Sign for Delivery
- Review paperwork to confirm it is in fact your order.
- Look for signs of possible exterior damage even before opening the crate (e.g., ripped shrink-wrap, a broken or open pallet).
- Do NOT refuse the delivery unless the damage is very bad, including items poking out of the crate or if it’s obvious the pallet fell off the truck.
If Damage is Found
- The driver won’t be able to wait for a full inspection of the contents.
- Write what exterior damage you see onto the paperwork before signing. The paperwork is sometimes called Bill of Lading (BOL) or Delivery Receipt.
- BE SPECIFIC, even about anything that looks out of place. Example: Pallet arrived open, potential damage to contents.
- Sign the paperwork and ensure a copy is retained by both you and the driver.
Photograph the Damage
- Take clear photo(s) of the damaged or suspected areas.
- Take a photo of your signed paperwork.
- Remit photos to Fountainful immediately, with a description of the delivery experience.
If you set up the product and later attempt a claim, it will be denied by the freight carrier and you will be responsible for the cost of replacement pieces and reshipment.
Welcome to the Norman Silva Artwork Shop, your destination for exquisite art pieces. Immerse yourself in the captivating world of Norman Silva’s original artwork, as well as certified limited edition prints and sculptures.
Indulge in the finest quality prints crafted with utmost care. Each print is meticulously produced on heavyweight paper,. This bright white paper ensures archival standards for long-lasting beauty. With its premium matte coating, the paper not only meets industry standards for density but also preserves the unique touch and feel of genuine art paper.
Experience the magic and allure of Norman Silva’s creations. Explore our collection and discover the perfect artwork to elevate your space or ignite your imagination.
Turtle
Nationally Recognized Artists to Unveil Newly Created “Turtle Soup” Mural in East End Houston
A 260-foot long concrete wall on JW Peavy Drive has been transformed by a colorful mural, “Turtle Soup,” recently commissioned by the Greater East End Management District (GEEMD). The mural was painted by world-renowned graffiti artist Pilot FX (Adam Socie) with UP Art Studio. The initial design was created by local East End artist, “Magnolia Grown” Jesse Rodriguez. The GEEMD’s beautification efforts have received recognition from Keep Houston Beautiful as well as being awarded the 2017 Mayor’s Proud Partner Award.
The mural is also the result of a coalition of community groups in the East End. During a two-week period, more than 300 individual veteran and student volunteers cleared a 15-foot wide swath of overgrown foliage along a third linear mile of JW Peavy Drive to reveal an abandoned railroad spur. The spur was converted into a walking trail with 48 yards of mulch created from the trees and shrubs. The mural wall was cleaned and primed during the volunteer weekend.
This major undertaking was completed through generous sponsorships and in-kind labor from: The Mission Continues; HOBY; YES Prep East End; Keep Houston Beautiful; UP Art Studio; Pilot FX; City of Houston Department of Neighborhoods and Maria Bolanos; City of Houston Solid Waste; Council Member Robert Gallegos; Houston Police Department; Harris County Constable Precinct 6; East End Businesses: NuStar Energy, L.P.; Shell Oil; Frost Bank; Space City Credit Union; Sesco Cement; and Port of Houston; with support from TIRZ 23.
WHAT: Unveiling Ceremony of “Turtle Soup”, a large-scale mural in East End Houston’s Magnolia Park, created in partnership with artist Pilot FX and UP Art Studio.
WHO: The Greater East End Management District, Council Member Robert Gallegos, District I, Artist Pilot FX and UP Art Studio, “Magnolia Grown” Jesse Rodriguez, The Mission Continues
WHERE: 7400 JW Peavy Drive, Houston, Texas 77011
WHEN: Tuesday, December 11, 2017, 11am
VISUALS: Dignitaries, Artists, and Greater East End District Personnel. The final touches of the mural to be completed live during the unveiling.
